Customer Satisfaction 2018-05-01T14:05:48+00:00

Small Companies Care.

Got questions? Give us a call.
We’re mattress geeks.
It’s our job to get you comfortable.

365 day money back guarantee.

The Spindle Natural Latex Mattress is not for everyone. No mattress is. Use our comfort calculator to see if we’re a good match.

Most people take to their Spindle when they first lie down. Others need more time. In fact, we encourage customers to take a good 60 days to get used to the mattress. Don’t rush it. Spindle’s unique design gives us options if we need to tweak your comfort. You have up to 365 days to determine if an all-latex mattress fits your needs. If we can’t get you comfortable we’ll refund your money. Every single cent. All you need to do is donate the mattress to charity.

Comfort Guarantee, Refund, and Comfort Life/Parts policies do not apply to purchases made through 3rd party marketplaces such as Wayfair, Amazon, Etsy and others. Please contact us with any questions.

10 Year Warranty

Your Spindle mattress comes with a straightforward limited 10 year warranty. If the latex fails within the first 10 years we will replace it free of charge. We found that most 25 year warranties sounded impressive but provided little value or protection to the consumer. What good is a warranty if it ends up costing you more than it’s worth? Spindle’s unique modular design — paired with our innovative 25 year Comfort Renewal program — provides countless options for prolonging the life of your mattress. You get individualized flexibility at a price that makes sense.

25 Year Comfort

Life Program

Even at Spindle’s sensible price point, quality mattresses are considered a big ticket item. There’s no reason in six, ten, or twelve years — whenever you decide it’s time — to spend thousands more dollars on a new mattress. Now you can leverage your investment in your Spindle. Our Comfort Life program lets you buy replacement parts for your Spindle at discounted rates so you can always have your mattress performing at near brand-spanking new condition. You don’t throw a good sofa away. You have it reupholstered. Now you can apply that same kind of “makes sense” thinking to your mattress.

We Listen

No one likes rules that don’t make sense, so at Spindle we try to keep things simple. We also realize there are exceptions to every rule. If you think that any of our policies aren’t fair or shouldn’t apply to you, please give us a call. We’ll do our best to find a reasonable solution that works.

The math.

We have great confidence in the quality and workmanship of every product that leaves our workshop.  We suggest to all of our customers that they should expect to get a good ten years of use from their mattress.

Isn’t it time you bought a Spindle?


The Blog

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Modifying the comfort of your mattress.

The unique design of a Spindle mattress gives you the ability to modify its comfort to meet your needs. In this video we demonstrate the process of firming up the feel of our Medium natural latex mattress.

Latex vs. memory foam. What to expect.

Today we're going to look at two specialty foams, natural latex and Memory Foam. Memory Foam is a specialized polyurethane foam which was developed in the 1960's. The chemistry of making it is complex. [...]