1. You can take up to 365 days to decide if Spindle is the mattress for you.
2. It takes time to get used to anything new. Many people find this especially true when transitioning to a new mattress. We encourage you to sleep on the mattress for 60 days before deciding to modify your mattress.
3. Your Spindle mattress must have compatible support.
4. Our mattress is not designed for people whose BMI is 31 or over.
5. We cannot take the mattress back and we cannot remove it from your home. In the event of a refund you will need to cut all identifying labels from the Spindle and send them to us with a letter showing you’ve donated the mattress to a charity.
6. This 100% refund only applies to the Spindle 10” natural latex mattress. It does not cover our foundation, which should be compatible with nearly every other mattress you buy.
7. Our Comfort Satisfaction Guarantee only applies to the original purchaser of the mattress.