We started out with a 10 year warranty and then changed it to a 25 year pro-rated warranty to bring Spindle in line with its competitors. There was perception that, because our warranty was shorter, our mattresses would not last as long. Spoiler alert: Latex rubber foam is a commodity. The latex that we use is the same, if not very similar to the latex that other manufacturers use. Our product didn’t change. The lip service did. But when we looked at the fine print we realized there was little value for the customer.
Latex is very durable and the reason manufacturers give such long warranties is because they can. The failure rate is not even large enough to be a rounding error. Kind of like a car manufacturer who offers a 100,000 mile warranty on their engine because they know that with proper maintenance that engine will go 500,000 miles. We project that a mattress — with “normal” use — will last 8 to 10 years. That’s roughly 3,650 nights, or approximately 29,200 hours of unceasing sleep on your mattress. You can imagine that it might be exhausted at this point. After 10 years, most mattresses begin to give out and start to lose some of their comfort and support. In fact, we have many customers who tell us that their expensive “S” brand mattress only lasted 3 or 4 years.
Spindle recognizes that, even with our aggressive pricing, our mattresses cost a lot of money. The great thing about a Spindle is that after 8 years, 10 years, 15 years or anytime up to 25 years you can renew your mattress by replacing parts that have worn out — or maybe you just want to change the feel of your mattress, moving from firm to something softer. Follow the link to learn more about our 25 Year Comfort Renewal program, which allows you to buy replacement parts at prices substantially below what you’d pay under typical pro-rated terms.
||25 Year Comfort Renewal
||25 Year Pro-Rated Warranty
|3″ Layer Latex
||$252 Includes Shipping
||$442 Plus Shipping
|Mattress Case & Cover
||$196 Includes Shipping
||$358 Plus Shipping
Assumptions: Queen size mattress; Examples are at current pricing; Pro-rated option is exercised before beginning of 11th year.