Returns + Refunds

Canceling your order.

You may cancel your order at anytime before it ships with no fees. Once it ships, you will be responsible for paying for it to be shipped back to our facility. Please note that we will process your refund once we receive it and verify that everything is ok.

Adjusting the comfort of your latex mattress.

We do offer a comfort exchange program for a flat fee. Read more about our 365-Day Comfort Adjustment.

Wanting to return your mattress after sleeping on it.

98% of people love our mattress. So, we are sorry if you are one of the few who feel our mattress isn’t right for you. We are humans and have a heart. On the rare occurrence that you don’t like our mattress, call us and we will work with you to find a solution. While we can’t offer you a full refund, we’ll refund you the total cost less $199.99. We know it isn’t the perfect solution, but it is better than not getting anything back, right? Before we refund or do anything, give us a call and talk with one of our experts about your latex mattress. Sometimes, we can find a solution to make your mattress right. Also, if you haven’t slept on a latex mattress before, remember it takes time to adjust to the mattress. So, we ask you to give it 30 days before you make a decision.

We feel that once a mattress has been slept on for even one night, it is used and do not want it returned to our facility. Our solution is this: We ask that you donate the mattress to a local charity of your choice. Please do not resell it or give it to a friend. Before you donate it, you’ll need to cut off the three labels on the cover. There will be one with our logo and two white labels with one stating “do not remove under penalty of law.” Also, please remove all the labels from the layers of latex.

After you’ve donated your Spindle, let us know what charity, and then mail the labels back to us at Spindle Mattress, 10 Craig Rd, Acton, MA 01720.

Once we have the tags and proof of donation, we’ll refund the full amount less the $199.99 usage fee. You have up to one year from taking delivery on the mattress to make your final decision.

Special circumstances.

We realize there will be certain situations when your needs and the policies we have in place don’t align. Please get in touch with us. We want to know your problems or concerns.

Remember: Spindle Mattress is not some faceless corporation. We’re real people just like you who are interested in doing the right thing. We will do our best to find a solution that works for you. That might mean making compromises or working outside the boundaries of our established policies. Whatever it takes, we want to make things right.