At Spindle, we understand that a quality mattress like ours is a significant investment. We’re always looking for ways to improve your customer experience and differentiate our products from other offerings. We know that sometimes a gazillion year warranty sounds like good insurance, but what’s the value of a pro-rated policy when it costs you a lot of money to settle a claim? So much money, in fact, that it’s usually not worth your trouble to contact the seller? We did the math and realized those policies usually provide little value to you, the mattress owner.
How long will your mattress last? The real answer is…it depends. All mattresses of all types soften and sag over time. Some people notice the affect and are concerned; others will find it uncomfortable. Some people keep their mattress for 20 years without a second thought. We've had customers who need to replace their mattress every 2 years. As a general rule of thumb, we tell customers to not expect more than 8 years out of their Spindle, even though the materials are warrantied for 10 years. If claims of "lasting 20 years or more" sound too good to be true, you're probably right.
That’s where our 25 Year Comfort Life program comes in. At anytime during the ownership of your Spindle mattress, you can exercise the option to modify your mattress by buying another layer of latex at a 30% discount from our then current prices.
Over time, things change. Let’s say after eight years you’re feeling like your mattress is too firm for your liking. With our 25 Year Comfort Life program, you would be able to renew your mattress by modifying a layer of latex. The current price for that layer is $525, but your price today as a Spindle owner would be $367.50. Likewise, if after 17 years you feel that your mattress has really softened up beyond your needs, same thing: buy a replacement layer at the then current price, minus 30%.
You can use our Comfort Life program for up to 25 years. It’s only valid for the original owner, and you must contact Spindle directly to take advantage of the offer. We understand that if you do the math the total price of our replacement parts cost less than a new finished mattress. The purpose of this program is to allow you to refurbish your mattress as your needs change, without having to replace the entire thing.
Please note: The above policy is only available for mattresses purchased directly from Spindle. Our Comfort Life/Parts policies are not available for purchases via 3rd party marketplaces such as Wayfair, Amazon, Etsy and others.Please contact us with any questions.