5 min read
Because you only buy two or three mattresses in a lifetime, you may not know what to expect after sleeping on a new mattress for a few nights or even over the first year. The things that are happening to your mattress may be new to you, but it is not unusual. So, please read through the warranty to learn what to expect from your new mattress. If you are like us and don’t read these things until after you have a concern, the warranty comes as a surprise. And, you feel like you got duped. Trust us this is not our intention. Everything that we have in our warranty is industry standard. If you want to take a nap, peruse the other mattress companies’ warranties.
What is the warranty period?
Spindle mattresses are warranted for 10 years from the date of purchase. Basically, if you have a warranty claim during the first ten years — e.g.: a sag exceeding 3/4″ in the latex only [not the cover] — we will replace the deficient materials at no cost to you when shipped within the 48 states.
What happened to your 25 year warranty?
We started out with a 10 year warranty and then changed it to a 25 year pro-rated warranty to bring Spindle in line with its competitors. There was perception that, because our warranty was shorter, our mattresses would not last as long. Spoiler alert: Latex rubber foam is a commodity. The latex that we use is the same, if not very similar to the latex that other manufacturers use. Our product didn’t change. The lip service did. But when we looked at the fine print we realized there was little value for the customer.
Latex is very durable and the reason manufacturers give such long warranties is because they can. The failure rate is not even large enough to be a rounding error. Kind of like a car manufacturer who offers a 100,000 mile warranty on their engine because they know that with proper maintenance that engine will go 500,000 miles. We project that a mattress — with “normal” use — will last 8 to 10 years. That’s roughly 3,650 nights, or approximately 29,200 hours of unceasing sleep on your mattress. You can imagine that it might be exhausted at this point. After 10 years, most mattresses begin to give out and start to lose some of their comfort and support. In fact, we have many customers who tell us that their expensive “S” brand mattress only lasted 3 or 4 years.
Spindle recognizes that, even with our aggressive pricing, our mattresses cost a lot of money. The great thing about a Spindle is that after 8 years, 10 years, 15 years or anytime up to 25 years you can renew your mattress by replacing parts that have worn out — or maybe you just want to change the feel of your mattress, moving from firm to something softer. Follow the link to learn more about our 25 Year Comfort Renewal program, which allows you to buy replacement parts at prices substantially below what you’d pay under typical pro-rated terms.
Things to know about our 10 year limited warranty.
Body impressions, imprints or indentations in the mattress do not indicate a structural weakness or breakdown of the latex foam. Imprints are a normal and natural occurrence and are an indication that the foam layers are conforming to each person’s individual weight and body contours and characteristics. Body impressions will be more noticeable on King and Queen size. This body impression is unavoidable and is not an indication of any structural failure of your new mattress.
Product Condition: Use of a protective mattress pad is recommended. Damage, abuse, misuse, stains, burns, and unsanitary conditions may void your warranty. If the bedding is soiled or stained (body fluids, food stains, etc.) in any manner (any size or type), it is considered to be in an unsanitary condition.
Keep your original proof of purchase in a safe place as it is required for any warranty claim and do not remove the law tag. Without proof of purchase and the law tag the bedding will not be covered by the warranty. Original proof of purchase is provided by the dealer/retailer from whom the product was purchased. While we do our best, Spindle is not responsible for keeping records of your purchase. You are.
Some more fine print.
Spindle warrants your mattress will be free from structural defects (exclusive of ticking cover) which are caused by the manufacturer with the following limitations:
Your rights under state law.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This warranty gives you specific rights and you may have other rights which vary from state to state. The duration of any applicable implied warranties shall not exceed in duration the term of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. This warranty is extended only to the original consumer who purchased the mattress from an authorized Spindle dealer.
The bottom line.We’re not lawyers. We’re mattress makers and we want your experience to be solid. We don’t anticipate that you’ll have any problems with your Spindle. But if you ever do, please contact us immediately. We’ll review your situation and do our best to come up with a solution that works for you.
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