How long does it take to receive my mattress?
2 to 12 business days depending on where you are located in the US. Those closer to our facility will receive it quicker. Canada, Alaska, and Hawaii may experience longer lead times.
We make everything to order in our facility in Acton, MA and don't pull anything off the shelf. We do have work in progress so that the final production doesn't take too long, but it usually takes one to three business days to ship
We ship via UPS so the time in transit is one to six business days based on your location in the US. Unfortunately, those folk on the west coast should expect five to six business days in transit.
- Since we make everything to order in Acton, you'll receive a tracking number within one to three business days of placing the order. Your tracking number may not be recognized until later in the evening -- sometimes as late as 10pm -- and you may get a prompt similar to, "Your shipment does not exist." This is normal. Be patient. If you continue to get the prompt please contact us.
- The scheduled delivery date is not a guarantee of when your shipment will arrive. Delivery "exceptions", while rare, do happen. These may be caused by weather, disruptions within the shipper's system, excessive package volume at certain times of year, etc.
- Since your order is comprised of multiple packages they may not all arrive at the same time. We've seen 2 boxes arrive early and the remainder arrive on time or 2 boxes arrive on time and the 3rd box a day behind.
When you order we can provide a more accurate window for delivery based on our production schedule and your destination zip code. After ordering please contact us, our system will not provide lead time until a tracking number has been created.
