3 min read
What payments does Spindle accept?
We accept Visa, Mastercard, Discover and American Express.
It is possible to finance your mattress if you wish. That process is handled through PayPal.
We do not accept checks or cash.
What happens after I place my order?
After you place your order, you will receive an email confirmation.
Next, your credit card will be charged and we will process your order.
Your mattress will ship within 7 days once you place your order. Please take holidays into consideration as we may be closed extra days during major holiday periods. We have a pretty good track record of delivering on time, even during times of bad weather. If there are any delays, we will notify you. With a delay, you may cancel the order but we will have to charge you a processing fee.
Once the order is placed on our shipping dock you will receive a tracking number. If you try to immediately track your order, it may show as not being picked up. This is normal. It often takes time — sometimes until 10pm — for UPS or FedEx to process the package at their facility and have your order show up in their system.
* Please note: We are no longer accepting custom orders. We apologize for any inconvenience.
Always feel free to contact us with any questions or concerns.
Can I order my mattress over the phone?
Yes, you may, we’re happy to help. Call us at (978) 263-3807.
If you want to order by phone and our normal business hours are not convenient, send us an email or leave us a voicemail with a time that’s good for you. We’ll get back to you in a timely manner.
Does Spindle charge sales tax?
We only charge — actually “collect” — sales tax for any merchandise delivered in Massachusetts, where we’re based. This also applies to people from out of state who opt to pick up their mattress from our workshop.
The rest of you are lucky, but please make sure that you review your state laws. You may be responsible for paying the tax.
Is it secure to order from SpindleMattress.com?
We follow industry best practices to protect your personal information and make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored using AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements.
Please contact us immediately if your personal info has been breached or compromised. We will do our best to help.
Why has my credit card been denied?
For security and privacy, your credit card company will not provide Spindle with information as to why. Therefore, you need to speak with them.
Possible reasons why orders are declined may include, but are not limited to these:
Unexpected transaction. Your bank may flag an unexpected transaction especially when it is the first time ordering or it is a high purchase amount regardless of the amount of funds available. These are security protections that your credit card company has in place to help reduce fraud and protect you.
Exceeding daily amount. Banks sometimes place restrictions on how much you can charge in one day. Even though you have funds available. Again, this is a security measure to protect you.
Verify the information that you entered is correct. Sometimes your billing address may be different than your shipping address. Or you may have simply made a typing mistake. (Don’t worry. We won’t judge you. We have made worse mistakes than entering the wrong credit number or expiration date).
2 min read
3 min read
14 min read