From a school drawing in 1st grade, Neal - Spindle's founder - knew he wanted to be a mattress maker. Neal grew up around people who grew up around mattresses. Mattress making is in his DNA. His dad was in the business, his great-uncle before that and his great-great uncle even before that. Things have changed a lot over the past 100 years when the mattress making began. From independent Mom & Pop stores to the biggest names in the mattress business — Neal’s been there and done that.
Spindle is built on a business model that goes beyond COGS (cost of goods sold) and profit margin. We’re micro-focused on one product. Our direct e-commerce approach cuts out overhead and middlemen. You buy from the maker and get a remarkable mattress with free shipping, price protections, and warranty programs that make sense. That natural mattress that you’ve been dreaming about for years is finally within reach.
As 4th generation mattress makers, we provide candid answers to your questions and do our best to help you choose an appropriate mattress, even if that means you buy somewhere else. At the end of the day doing the right thing is much more rewarding than just moving mattresses out the door.
A Natural Latex mattress like Spindle is traditionally thought of as the mattress maker’s mattress. It’s got a “mellow” feel and incredibly comfortable.
Plus, it’s healthier. No chemical flame retardants; no chlorinated or brominated solvents.
And, it's a proven product. Even our founder's grandparents slept on a natural latex mattress back in the 1950s.
No one likes rules that don’t make sense, so at Spindle we try to keep things simple. We also realize there are exceptions to every rule.
If you think that any of our policies aren’t fair or shouldn’t apply to you, please give us a call. We’ll do our best to find a reasonable solution that works.
The Spindle Natural Latex Mattress is not for everyone. No mattress is. Use our comfort calculator to see if we’re a good match.
Most people take to their Spindle when they first lie down. Others need more time. In fact, we encourage customers to take a good 60 days to get used to the mattress. Don’t rush it. Spindle’s unique design gives us options if we need to tweak your comfort. You have up to 365 days to determine if an all-latex mattress fits your needs. If we can’t get you comfortable we’ll refund your money. Every single cent. All you need to do is donate the mattress to charity.
Comfort Guarantee, Refund, and Comfort Life/Parts policies do not apply to purchases made through 3rd party marketplaces such as Wayfair, Amazon, Etsy and others. Please contact us with any questions.Comfort guarantee
Your Spindle mattress comes with a straightforward limited 10 year warranty. If the latex fails within the first 10 years we will replace it free of charge. We found that most 25 year warranties sounded impressive but provided little value or protection to the consumer. What good is a warranty if it ends up costing you more than it’s worth? Spindle’s unique modular design — paired with our innovative 25 year Comfort Renewal program — provides countless options for prolonging the life of your mattress. You get individualized flexibility at a price that makes sense.BUILT TO LAST
Even at Spindle’s sensible price point, quality mattresses are considered a big ticket item. There’s no reason in six, ten, or twelve years — whenever you decide it’s time — to spend thousands more dollars on a new mattress. Now you can leverage your investment in your Spindle. Our Comfort Life program lets you buy replacement parts for your Spindle at discounted rates so you can always have your mattress performing at near brand-spanking new condition. You don’t throw a good sofa away. You have it reupholstered. Now you can apply that same kind of “makes sense” thinking to your mattress.RENEW | REUSE
Not sure if you want to buy a mattress? Worried that you’ll buy a mattress and find it on sale after you’ve already paid for it? When you buy from Spindle, we give you one less thing to worry about.
For up to 60 days from the date of purchase, if we lower our prices, we will refund you the difference between the new price and your purchase price.
So, lie down and enjoy your new mattress without worrying about that it might go on sale and you overpaid. When you buy from Spindle, you are getting the best deal out there.
Remember when you had to pay for shipping? Those days are long gone.
Spindle offers free shipping for any latex mattress or mattress accessory anywhere in the contiguous 48 United States, excluding U.S. Military APO/FPO addresses and PO Boxes.
We ship to Alaska, Hawaii and Canada, but additional fees apply. Those fees will be seen in your shopping cart.Free Shipping
We believe that:
- Our business should be run as though people and the environment matter so we donate 10% of our profits to progressive organizations.
Give us call. There's nothing like an old fashion conversation.
We're mattress geeks. We love talking about latex mattresses.
We're available by phone
Monday - Friday: 9AM - 430PM [Eastern]
We try to respond with 24 hours. Please note that messages received late Friday through the weekend may not receive an answer until late Monday. Sorry for any inconvenience. We look forward to assisting you.