We’re not lawyers. Just regular folks like you. We think of our policies as guidelines rather than sacrosanct hard and fast rules that can’t be broken. That gives us latitude to address out-of-the-box situations where our policies just don’t make sense.
If you ever have any questions, problems or concerns contact us and let us know what’s going on. We’ll work with you to find a solution tailored to your needs. Whatever it takes, we’re dedicated to making things right. For you.
Monday - Friday: 9AM to 4:30PM [est]
Closed: Saturday & Sunday
We usually respond within 24 hours, but a message received late Friday and during the weekend may not receive a response until Monday night.
We'd love to help and will try to answer some of your questions generally, however, questions about comfort are handled most efficiently in a phone conversation. It's too easy for nuances to get lost in an email thread, especially with something as subjective as comfort. Soft, Firm, Medium, Plush, Stiff, et al mean different things to different people.
We're in the office Monday - Friday 9AM to 4:30PM [Eastern]. We look forward to speaking with you soon.
Please note we try to respond within 24 hours. Messages received late Friday through the weekend may not receive an answer until late Monday and we appreciate your patience.
Closed: Saturday + Sunday
If you’re in the Boston area, feel free to come by and experience our natural latex mattress in person. We have a showroom at our production facility with the four firmnesses on display.