What do I do if I have a warranty claim?
First, check the limited warranty information to make sure your mattress is eligible for a claim.
If you believe you are eligible, send us an email describing the issue. Attach at least three photos of the defect, as well as proof of purchase, i.e. copies or photos of receipt and “do not remove under penalty of law” tags.
Once your claim has been received, we will contact you within 48 hours. In two (2) to three (3) days, we will let you know if your claim is approved or denied. If you are eligible for a warranty claim, we will contact you about replacement or repair.
We may have to substitute materials or models of equal or greater value and cannot guarantee that the replacement will exactly match the existing piece.
For those with a prorated warranty, payment may be required for replacement.
The consumer may incur costs to pay transportation, freight, and shipping charges when replacing a defective Spindle product.